Extremely Poor Service

I have lodged a claim on 18th November 2019 , and so far I had to call or send an email for some kind of update. I have described the incident when I lodged the claim, and whenever I phoned I had to re-explain the entire incident again. When I took out insurance on my car sound system I explained to the agent at that time the setup in this town - here are no car audio dealers or certified persons who would be able to give me damage reports, etc. I was assured "something will be worked out". The previous incidents I had was eventually worked out.

With this incident I've really been given the run around. I'm not sure how many assessors is required for a claim, but whenever I phoned I would hear, "an assessor have appointed" I'm probably at the 4th or 5th assessor already. The recent one, some Appel Van Staden gentleman, after also having to explain the incident again, informed me that the access on the items is R4000.00!!!

When I updated my home address about two months ago, I also had an inquiry with regards to the sound system in my car. The agent than said the sound system is not insured under the proper section, I was quite skeptic with this move but because I assumed my insurance will have my best interest at heart, and because there was a savings of more than a R100.00, I was impressed - not knowing I would rue that call.

What the agent didn't tell me, was that my access jumped from R250.00 to R4000.00. Now the convenient answer will probable be "but you should check your policy schedule" - Don't you think the agent should have informed me at that time that this will be the impact??? I never would have agreed to it, even if I would have saved more than a R200.00. You may retrieve the record of that call and you will hear I was not informed about it, and you would probably even hear the skepticism in my voice.

The items I'm claiming for amounts to about R4000.00 - don't need to be a genius to figure out who is pulling at the sort end now with the access being R4000.00.