Extremely Disapointed with Santam

I am in a state of panic right now. I was involved in an accident on the 23.10.2019 and made my claim and police report submitted all documents within 24 hours. I was given the hired car to use in the meantime while they validate claim and repairs and so fourth. I get an email stating that the repair date for the vehicle will only start on the 25.11.2019 and can take up to 21 working days. But the scary part is that this is the last day I have use of the hired vehicle. in fact I am returning it at 1pm today. So I will be left with no vehicle for next 21 working days. I have no other choice but to go back to public transport. I don't understand why it would take a whole month to start with the repairs and why no one tells you when you taking out the cover that the reality is that you will wait atleast a month before they start with the repairs.