Extremely bad service Santam Insurance

I have never had such had service from a company ever. Santam client reverse into my car, and it's been a nightmare getting my car to be fixed. They as you to submit the same documents over and over and over. When you try to contact the person in this case Shirley Matloa, she never response. Just an email asking the same documents. And my car is still not fixed. Absolutely appalling how a company like Santam can give such bad service.