DM
Deon M
1 reviews | Active since Oct 2019
17 May 2022, 22:32
EXTREMELY BAD SERVICE
I have submitted a claim for a garage door motor to Indwe (the broker) on 28 April 2022. Claim number ***9*001*017. After numerous requests regarding the progress on the claim, a Terrance Ramahlo <***> phoned me on 12 April and apologized for not responding and said that he will be making a follow-up on the claim. On the 13th I received an email from him, stating that he has made a follow-up and that he should have an answer for me on the same day.
Needless to say that I have not heard anything form him, or from Santam.
What disgusting service!!
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Replies (2)0
Replies (2)
Santam's replyOfficial
17 May 2022, 22:51Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply17 May 2022, 22:51
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
19 May 2022, 11:35Good day Mr Marx,
In reference to your review.
First of all we wish to apologsie for the frustration and inconvenience this process has caused you.
We were in contact with Brolink who manage this claim and they provided us with feedback and reasons for the delays on this claim.
Due to illness of the broker consultant and then also the Brolink agent handling the matter, caused that nobody attended to the claim while they were off sick.
We were notified contact was made with you and the claim was settled and finalised yesterday.
The lack and failure in service will be addressed and managed internally.
Once again please accept our sincere apology.
Kind regards
Stephan Olivier
Client care media manager
In reference to your review.
First of all we wish to apologsie for the frustration and inconvenience this process has caused you.
We were in contact with Brolink who manage this claim and they provided us with feedback and reasons for the delays on this claim.
Due to illness of the broker consultant and then also the Brolink agent handling the matter, caused that nobody attended to the claim while they were off sick.
We were notified contact was made with you and the claim was settled and finalised yesterday.
The lack and failure in service will be addressed and managed internally.
Once again please accept our sincere apology.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply19 May 2022, 11:35
Official
Good day Mr Marx,
In reference to your review.
First of all we wish to apologsie for the frustration and inconvenience this process has caused you.
We were in contact with Brolink who manage this claim and they provided us with feedback and reasons for the delays on this claim.
Due to illness of the broker consultant and then also the Brolink agent handling the matter, caused that nobody attended to the claim while they were off sick.
We were notified contact was made with you and the claim was settled and finalised yesterday.
The lack and failure in service will be addressed and managed internally.
Once again please accept our sincere apology.
Kind regards
Stephan Olivier
Client care media manager
In reference to your review.
First of all we wish to apologsie for the frustration and inconvenience this process has caused you.
We were in contact with Brolink who manage this claim and they provided us with feedback and reasons for the delays on this claim.
Due to illness of the broker consultant and then also the Brolink agent handling the matter, caused that nobody attended to the claim while they were off sick.
We were notified contact was made with you and the claim was settled and finalised yesterday.
The lack and failure in service will be addressed and managed internally.
Once again please accept our sincere apology.
Kind regards
Stephan Olivier
Client care media manager