NN
Nikita N

1 reviews | Active since Aug 2010

16 May 2024, 12:08

Exemplary service from Santam SOS

Yesterday I had the unfortunate experience of going out to lunch to find my cars tyre flat. This caused unnecessary stress and anxiety. I requested an SOS call back using my Santam App. Once I put in all the details, I received a call from Zikhona immediately. Checking to see if I am safe, telling me what was going to happen next and managing my expectations. I received updates and at each and every point. I received an sms confirmation of everything discussed and I was not alone at any step in this process. I really felt proud and confident of the fact that I was insured with Santam. Exemplary service at a time in need! Thank you to Santam SOS and their service provider Kobus from Odendaal Towing.

0
Replies (2)
Santam
Santam's reply16 May 2024, 12:11
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
NN
Nikita N's update16 May 2024, 13:11
Reviewer Update
Thank you, I really appreciate it.