Excuses Excuses Excuses

I was involved in an accident on the 10/02/2022 and the vehicle was taken into Clark and Kent on the 11/02/2022 for a quote on the damage. On the 28/02/2022 the vehicle was handed in at Clark and Kent for repairs to commence and whilst there I asked to be shown the list of parts that were going to be replaced and noticed that the right headlamp was not on the list of replacement parts when I questioned this decision I was told that this was declined by the insurance. I have contacted the accessor's involved regarding this and given them enough evidence and reasoning that the headlamp was damaged in the accident but they just refuse to reason with me and approve the claim they are coming up with every kind of excuse there is firstly it was wear to the headlamp according to them which I proved them wrong secondly it was more impact to the left of the vehicle. I have even advised them that my vehicle was in for a Major service the day the accident took place and Alpine VW will confirm that prior to the accident there were no marks on my right or left headlamps. I am utterly disgusted by the service that Santam has provided as this is the first accident claim that I have made on this vehicle in the past 5 years and this is the type of service delivery that you get in return from a loyal customer who has been with them for more than 5 years.