Excess Recovery 4 Months

<p>I was involved in an accident on 21 October 2016. After submitting my claim to my insurer it was paid out and resolved barring the excess recovery from Santam. I have in the last 4 months only received communication from Santam via my own insurer, when I follow up and then I am told that the consultant who is handling the claim is awaiting paperwork from a broker, I do not believe that any attention has been paid to this matter and am quite frankly fed up with waiting. I cannot believe that a claim that was resolved by my own insurer with in a matter of days would take 4 months to be finalised with Santam. There has been no corrospondence whatsoever which is ab****ely ridiculous. See email below;</p> <p> </p> <p>“WOP”</p> <p> </p> <p>Good Day</p> <p> </p> <p>Kindly be advised that the correct claim number is *********xx.</p> <p> </p> <p>I am in the process of finalising the matter. I just await certain documents from my broker.</p> <p> </p> <p>Kind Regards,</p> <p>Robyn Job</p> <p> </p> <p> Please can someone contact me as a matter of urgency to resolve this issue. </p>