Exceptionally poor and slow customer service from Santam

Terrible service when my car was involved in a motor accident and reported to Santam who are the insurers (AON are the brokers). Cuthbert Maphoso, the designated claims agent was unresponsive and very slow in getting the panelbeater (Farbers Paarden Eland) to quote and to get an assessor appointed. 11 days after my vehicle was delivered to the panelbeater none of the above has yet occurred.