Exceptional service with a smile
Dear Santam, I want you to know you have an exceptional employee, Felicia Toll , in your claims department. Her calm, patient manner and her sense of urgency was a great help to me. If the quality of a company's employees is an indication of it's success, then Santam can look forward to its next 100 years. Please convey my sincere appreciation to Felicia.
Good morning Lianca,
Thank you very much for the wonderful compliment. We really do appreciate you taking the time notify us of your wonderful claims experience.
We will ensure Felicia's manager get notice of this.
Thank you very much.
Kind regards.
Stephan Olivier
Client care media manager
Good morning Lianca,
Thank you very much for the wonderful compliment. We really do appreciate you taking the time notify us of your wonderful claims experience.
We will ensure Felicia's manager get notice of this.
Thank you very much.
Kind regards.
Stephan Olivier
Client care media manager