AA
Anthony A
1 reviews | Active since Nov 2015
21 Nov 2023, 16:33
Excellent service
I recently posted a negative review about this company. SANTAM were quick to respond and the matter was satisfactorily resolved. The problem arose at consultant level. The consultants are knowledgeable and friendly but need more training in customer relations. If you make a promise to a customer then make sure that you stick to that promise. When the issue was elevated to supervisory level the response was exceptional, That said it should not have been necessary to elevate the query.
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Replies (3)
Santam's replyOfficial
21 Nov 2023, 16:37Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
Santam's reply21 Nov 2023, 16:37
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
AA
Anthony A's updateReviewer Update
21 Nov 2023, 17:01You have got some good people working for you. Look after them with thorough training, particularly in customer relations.
AA
Anthony A's update21 Nov 2023, 17:01
Reviewer Update
You have got some good people working for you. Look after them with thorough training, particularly in customer relations.
Santam's replyOfficial
22 Nov 2023, 06:42Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
Santam's reply22 Nov 2023, 06:42
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.