FT
Felicia T

1 reviews | Active since Sept 2013

15 Jun 2023, 10:29

Excellent customer service !

I would like to take the time out to thank Zintle Cabadiya in the client engagement department for her excellent and prompt response and service delivery. This is the first time in 6 years that anybody from the client engagement department has picked up the phone to telephonically discuss my policy amendment requests, the only other time was when I wanted to cancel my policy to which a call was made to retain my business with Santam. So thank you Zintle for making the time to connect with me as a client.

0
Replies (1)
Santam
Santam's reply15 Jun 2023, 10:31
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.