TB
Tina B

1 reviews | Active since Sept 2022

03 Oct 2022, 11:19

EXCELLENT CUSTOMER SERVICE

My claim experience with Reyaan Thoppay has been outstanding. At the point that his department was not able to assist me, he advised me of the correct department and procedure, but then went the extra mile(s) to continuously following up with me as to whether my claim had been sorted out and if I needed further assists. Today I received confirmation that my claim has been settled. THANK YOU, Reyaan for your EXCELLENT customer service and follow through. I have been with Santam for a few years now and have always experienced exceptional and speedy service from them. I just shows that it filters right from the top. Again THANK YOUR REYAAN for your excellent service.

0
Replies (1)
Santam
Santam's reply03 Oct 2022, 11:21
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.