Everything approved - YET no refund
We were in a car accident in April and the thrid party is by Santam. From our side, my insurance (which is Hollard) already paid all the bills and I paid the excess already in April to get my car back. We have been struggling as from April ( my brokers) for Santam to pay out the claim. everything was approved by Santam assessor and by my insurance. This is pathetic as there is just no feedback form Santam to my bro0kers. No email or phone feedback and this is getting ridicolous. You advertise you are the best, but you are up to *&^%. This has become an urgent matter and I want urgently feedback regarding to this claim.
Helpful (0)
Replies (7)0
Replies (7)
Santam's replyOfficial
22 Oct 2019, 11:02Good day Alicia,
Thank you for your post above.
We would require the Santam claim number to assist us in tracing the claim and request the appointed legal department to address and revert back with feedback.
Can you please provide us with the Santam claim number in question?
Thanking you in advance.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We would require the Santam claim number to assist us in tracing the claim and request the appointed legal department to address and revert back with feedback.
Can you please provide us with the Santam claim number in question?
Thanking you in advance.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply22 Oct 2019, 11:02
Official
Good day Alicia,
Thank you for your post above.
We would require the Santam claim number to assist us in tracing the claim and request the appointed legal department to address and revert back with feedback.
Can you please provide us with the Santam claim number in question?
Thanking you in advance.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We would require the Santam claim number to assist us in tracing the claim and request the appointed legal department to address and revert back with feedback.
Can you please provide us with the Santam claim number in question?
Thanking you in advance.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
's updateReviewer Update
29 Oct 2019, 09:29Good day Stephan
Thank you fo rthe reply. I am not able to get the Santam Claim number but I have the third party policy number which will also be of help.
Please look at this and give urgently feedback as we are just not receiving any feedback with email or nobody answers their phones.
*** – Santam
My brokers is Eikenbosch Brokers: ***
Sort this out urgently as it is really getting ridicolous to wait so long for a small claim.
Thank you
Alicia
***
Thank you fo rthe reply. I am not able to get the Santam Claim number but I have the third party policy number which will also be of help.
Please look at this and give urgently feedback as we are just not receiving any feedback with email or nobody answers their phones.
*** – Santam
My brokers is Eikenbosch Brokers: ***
Sort this out urgently as it is really getting ridicolous to wait so long for a small claim.
Thank you
Alicia
***
's update29 Oct 2019, 09:29
Reviewer Update
Good day Stephan
Thank you fo rthe reply. I am not able to get the Santam Claim number but I have the third party policy number which will also be of help.
Please look at this and give urgently feedback as we are just not receiving any feedback with email or nobody answers their phones.
*** – Santam
My brokers is Eikenbosch Brokers: ***
Sort this out urgently as it is really getting ridicolous to wait so long for a small claim.
Thank you
Alicia
***
Thank you fo rthe reply. I am not able to get the Santam Claim number but I have the third party policy number which will also be of help.
Please look at this and give urgently feedback as we are just not receiving any feedback with email or nobody answers their phones.
*** – Santam
My brokers is Eikenbosch Brokers: ***
Sort this out urgently as it is really getting ridicolous to wait so long for a small claim.
Thank you
Alicia
***
Santam's replyOfficial
29 Oct 2019, 10:20Good day Alicia,
Thank you for the above feedback.
I will immediately request our legal department to assist and provide urgent feedback.
I will revert back once I have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Thank you for the above feedback.
I will immediately request our legal department to assist and provide urgent feedback.
I will revert back once I have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply29 Oct 2019, 10:20
Official
Good day Alicia,
Thank you for the above feedback.
I will immediately request our legal department to assist and provide urgent feedback.
I will revert back once I have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Thank you for the above feedback.
I will immediately request our legal department to assist and provide urgent feedback.
I will revert back once I have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
's updateReviewer Update
30 Oct 2019, 11:24Hi
Do you have any feedback regarding the claim. I really want this urgently to be settled and sorted out - please.
Do you have any feedback regarding the claim. I really want this urgently to be settled and sorted out - please.
's update30 Oct 2019, 11:24
Reviewer Update
Hi
Do you have any feedback regarding the claim. I really want this urgently to be settled and sorted out - please.
Do you have any feedback regarding the claim. I really want this urgently to be settled and sorted out - please.
Santam's replyOfficial
30 Oct 2019, 11:54Good day,
I have emailed you but appears email address incorrect.
Response below:
Dear Alicia,
We have been in contact with our legal department in respect of this claim.Your insurers, Hollard, had been in contact with Santam’s legal department regarding this matter.
Their legal department had taken over your rights to act on your behalf and negotiate settlement with Santam’s legal team – this is called subrogation. This process is tedious and can be a long and cumbersome one.
As settlement offer was sent to the attorneys acting on behalf of Hollard, settlement offer was accepted and signed and completed document was emailed back earlier today.
The claim will now be sent for payment which normally takes between 5 to 7 working days.
We therefore recommend you liaise directly with Hollard’s legal division in respect of further queries or concerns you might have
Kind regards
Stephan Olivier
Client care media manager
I have emailed you but appears email address incorrect.
Response below:
Dear Alicia,
We have been in contact with our legal department in respect of this claim.Your insurers, Hollard, had been in contact with Santam’s legal department regarding this matter.
Their legal department had taken over your rights to act on your behalf and negotiate settlement with Santam’s legal team – this is called subrogation. This process is tedious and can be a long and cumbersome one.
As settlement offer was sent to the attorneys acting on behalf of Hollard, settlement offer was accepted and signed and completed document was emailed back earlier today.
The claim will now be sent for payment which normally takes between 5 to 7 working days.
We therefore recommend you liaise directly with Hollard’s legal division in respect of further queries or concerns you might have
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply30 Oct 2019, 11:54
Official
Good day,
I have emailed you but appears email address incorrect.
Response below:
Dear Alicia,
We have been in contact with our legal department in respect of this claim.Your insurers, Hollard, had been in contact with Santam’s legal department regarding this matter.
Their legal department had taken over your rights to act on your behalf and negotiate settlement with Santam’s legal team – this is called subrogation. This process is tedious and can be a long and cumbersome one.
As settlement offer was sent to the attorneys acting on behalf of Hollard, settlement offer was accepted and signed and completed document was emailed back earlier today.
The claim will now be sent for payment which normally takes between 5 to 7 working days.
We therefore recommend you liaise directly with Hollard’s legal division in respect of further queries or concerns you might have
Kind regards
Stephan Olivier
Client care media manager
I have emailed you but appears email address incorrect.
Response below:
Dear Alicia,
We have been in contact with our legal department in respect of this claim.Your insurers, Hollard, had been in contact with Santam’s legal department regarding this matter.
Their legal department had taken over your rights to act on your behalf and negotiate settlement with Santam’s legal team – this is called subrogation. This process is tedious and can be a long and cumbersome one.
As settlement offer was sent to the attorneys acting on behalf of Hollard, settlement offer was accepted and signed and completed document was emailed back earlier today.
The claim will now be sent for payment which normally takes between 5 to 7 working days.
We therefore recommend you liaise directly with Hollard’s legal division in respect of further queries or concerns you might have
Kind regards
Stephan Olivier
Client care media manager
Best regards,
's updateReviewer Update
30 Oct 2019, 13:45Thank you Stephan for the feedback, I really appreciate it - Now I know where we stand.
Kind Regards
Alicia
Kind Regards
Alicia
's update30 Oct 2019, 13:45
Reviewer Update
Thank you Stephan for the feedback, I really appreciate it - Now I know where we stand.
Kind Regards
Alicia
Kind Regards
Alicia
Santam's replyOfficial
30 Oct 2019, 14:05Good day Alicia,
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply30 Oct 2019, 14:05
Official
Good day Alicia,
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
Best regards,