Escalated to Santam – Disgraceful Client Treatment

This complaint is escalated to you, Santam, as the underwriter for Prime South Africa. Is this how you treat your clients?

I wanted to take out insurance with Prime South Africa for my fleet business. Before committing, I reviewed your HelloPeter feedback. What I found was disgraceful: Prime South Africa, acting under your brand, only responds to 5 star reviews while 1 star complaints are ignored. This shows intentional disregard for unhappy clients.

Below are the names of your clients whose complaints you ignored, while you selectively responded to others. What the hell is this? Is this how you treat paying customers—people who sacrifice their hard earned money to cover premiums, the very money that pays your salaries?

We are not fools. Ignoring complaints while polishing your image with positive reviews is dishonest and insulting. Clients deserve respect and accountability, not silence.

I have taken screenshots of the reviews and will be sharing them on social media to expose this behaviour. I will also cancel my request to insure with you. I refuse to entrust my business to a company that treats clients with such contempt.

I would rather take my fleet insurance elsewhere than deal with this kind of arrogance and neglect

Angelika D 2 reviews | Active since Feb 2026 03 Feb 2026 at 11:51

Bonga P 3 reviews | Active since Apr 2024 03 Feb 2026 at 10:47 ********* Business Practice

DOOLING K 2 reviews | Active since Feb 2026 03 Feb 2026 at 11:45

Zama 12 reviews | Active since Mar 2022 03 Feb 2026 at 10:21

Hlehle M 6 reviews | Active since Sep 2020 03 Feb 2026 at 09:49