TL
Tc L

1 reviews | Active since Jul 2011

22 Mar 2017, 14:09

Empty Promises.... No Feedback

<p>I don't know why I even bother asking Santam to give me a call back. From the 7 times I have phoned them they have promised that they will get back to me. So here I am voicing how bad the service is am am recieving. </p> <p> </p> <p>If I dont get any feedback from Santam today I WILL move all my items to an company that will actually help their clients.</p>

0
Replies (4)
Santam
Santam's reply22 Mar 2017, 14:31
Official

Good afternoon sir,

We are really sorry to hear about this and the frustration this is causing you.

We will relay this immediately to our contact centre and request a consultant to contact you and assist with your query.

Thank you and kind regards.

Stephan Olivier

Client care media manager

Best regards,

TL
Tc L's update22 Mar 2017, 14:34
Reviewer Update

Hi Stephan

I have heard that one before....

If I dont get feedback by the end of today then Santam leaves me no other option as to take the next step

Kind Regards

TL
Tc L's update22 Mar 2017, 14:34
Reviewer Update

Hi Stephan

I have heard that one before....

If I dont get feedback by the end of today then Santam leaves me no other option as to take the next step

Kind Regards

Santam
Santam's reply22 Mar 2017, 14:57
Official

Mr Louw,

I have spoken to the manager in that department now and they are currently busy allocating this to an available consultant now to contact you.

They will confirm once done and I will liaise with you again to confirm if you were assisted.

Thank you kindly.

Stephan Olivier

Client care media manager

Best regards,