Empty promises and ****ty business ethics

Empty promises. Worst business ethics ever. Having to get a person out to assess damage to an LG fridge and Tumble dryer after paying someone for a report on damaged floors and kitchen cupboards spells **** service. I already spent R600 out of my pocket for assessment of building structure. Now I am being told that I need to get my own person to ALSO assess appliances. What happened to customer service. What happened to fair business towards all ppl? I have complained on numerous occasions on this platform about my struggle with Santam and my claims. It makes me wonder. Should I really still be their client?