Empty broken promises and bad client service

Woke up to a burst pipe in my bathroom and a flooded downstairs area 2 weeks ago on the 14th of March. Immediately closed the water supply and opened doors to allow water to drain the affected areas while phoning Santam. I was promised that day a call from Santam the next day as I reported damage to Kitchen cupboards and appliances and made a video as requested by agent while busy on the call. To date I have submitted my claim on numerous occasions. An assessor was never send out. And I am being forced to repair a laminated floor because of the water danage and mould affecting the health of those in the house negatively. I am at my wits enf with Santam To think I always recommend ppl to this company. Currently the lounge looks and smells awful and my appliances are not working properly either. Seriously reconsidering my views on Santam. Attention to this matter already reported to their Complaints dept. Still nothing but agents not doing their part.