Efficient service in resolving a faulty geyser

I must say I am most impressed with the service I received in response to a geyser problem. The plumber sent by Santam misdiagnosed the problem so I was given the go-ahead to source a plumber who came out to fix the problem the following day. Throughout this period Santam followed up and once the problem was resolved I was refunded 62% of the amount incurred for repairs, within a few days. One of the staff whose name I remember is Shane (pronounced Sharnay) Vas. Many thanks!