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I took an insurance with Santam in 2020 and has never claimed ever , last year October my car was hit by hail not too much then I struggled to login my claim but because the damage was not too much I didn't mind. So early this year I decided to lodge a claim due to ive never made a claim. I was told to get the date of the incident to which I did and yes my claim was approved. I was allocated 2 guys to handle my claim and I have never received a call from them even though I explained that my primary phone rejects nrs as spam. I called the office and was told the guy who was handing my claim was off and left msg to date no call. The reason I wanted to confirm how much is my excess and also to include the cover of my side mirror which was knocked by hail but fell after some days whilst driving on N4. After Santam accepted my claim I received something like a survey about my experience with the claims dept to which I repeated the same that no one has ever contacted me even though I left msg . I was even refused their email address bcoz another worry is that I have a courtesy car on the policy so the ppl who were appointed to do repairs said my job is small so in 2to 3 days they will be done . So for the courtesy car I need to pay access of 1500 and after 3 days I must return the car and will get my 1500 in 14 to 21 working days. On 17.04 I took the car for repairs and decided to abandon the courtesy car. Today I decided to confirm how much is expected of me as access boom they told me I need to pay R5000 to which the lady from IT dent says she told me earlier which I thought she said R500 all of a sudden I'm getting a confirmation from one of the guy who was allocated to handle my claim The IT dent aren't the one to be explaining that but the insurer. I'm disgusted at the service of Santam they rip us off. , never had an access of an accident, hail been the same amount