WE
Wayne E
1 reviews | Active since Jan 2013
13 Feb 2015, 15:35
Dropping calls of customers who want to do Amendme
I tried so many times to get through to Santam to make note of a high value insurable item. The call centre just drops the call. The number that i have tried is ***. Pathetic service from Santam!
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Replies (1)
Santam's replyOfficial
13 Feb 2015, 15:48Hello SherryD30,
We hereby acknowledge receipt of your posting above.
We are terribly sorry to hear about this experience of yours.
We will escalate this matter immediately and request one of our call centre consultants to make contact with you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are terribly sorry to hear about this experience of yours.
We will escalate this matter immediately and request one of our call centre consultants to make contact with you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply13 Feb 2015, 15:48
Official
Hello SherryD30,
We hereby acknowledge receipt of your posting above.
We are terribly sorry to hear about this experience of yours.
We will escalate this matter immediately and request one of our call centre consultants to make contact with you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are terribly sorry to hear about this experience of yours.
We will escalate this matter immediately and request one of our call centre consultants to make contact with you.
Thank you and kind regards.
Stephan Olivier
Client care media manager