Driving without Insurance thanks to Santam

<p>Danie Gilomee (rentions Manager)</p> <p>Sacha (Service consultant)</p> <p>Bank details were updated with Santam on time. however Santam still debited a closed bank account and subsequently cancelled our policy without even so much as a telephone call. My wife called in on Saturday 28-01 and spoke to a sasha who agreed that the incorrect account was debited but insisted that it was not the fault of Santam and she was unwilling to take accountability. I thereafter spoke to Danie who assured me that he could could resubmit the debit order over the weekend and would do so first thing Monday monring and call or email us with an update. (no call or email received) Then received another sms 31/01 stating Policy was cancelled. I called in waited for 15-20 mins before i was informed that Danie would call me back. Danie then called my wife and promised he is personally working on reinstating our policy and would call back urgently. well its now 16H18 and no call or email from anyone at Santam. To add to this, i spent 20 mions waiting in the retentions call queue to speak to Danie at 16h00 and still no answer. i drive home yet again without being insured because Santam like most of the insures out there take as much as it can and gives us nothing but pathetic service that can only serve to infuriate a person. </p>