RJ
ROXANNE J
1 reviews | Active since Nov 2022
02 Nov 2022, 10:45
DREADFUL SERVICE FROM A SUPPOSEDLY RENOWNED INSURANCE COMPANY, SANTAM!!!!!!
I HAVE BEEN RECEIVING APPALLING SERVICE FROM SANTAM INSURANCE. I HAVE RECENTLY LOGGED A CLAIM WITH THEM FOR MY VEHICLE THAT WAS ******. IT IS NOW OVER A MONTH AND NO ONE HAS GOTTEN BACK TO ME OR KEPT ME UPDATED WITH THE STATUS OF MY CLAIM. IT IS VERY DIFFICULT TO GET THROUGH TO ANYONE AT THE CALL CENTRE. THE CLAIMS HANDLER DOESN'T RETURN CALLS OR RESPOND TO EMAILS. I AM UTTERLY DISAPPOINTED IN THE SERVICE I AM SUBJECTED TO. I WILL NOT BE ENGAGING WITH THIS INSURER FOR MY FURTURE POLICIES AS I HAVE NOT HAD A GOOD EXPERIENCE WITH THEM. THE WATSAPP LINE DOESNT HELP/ THE COMPLAINTS DEPARTMENT TAKES TOO LONG TO GET BACK TO YOU. EVERYTHING ABOUT SANTAM IS PATHETIC. WORST INSURANCE EVER!!!!!!!!!!!!
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Replies (3)RJ
ROXANNE J's updateReviewer Update
02 Nov 2022, 11:39I don't understand why I still have to wait 3 more days when I have been trying to contact you since last month????????? Thabang Maseko is my claims handler who should have gotten back to us already and not let this claim query get to complaint stage!! Unacceptable!
RJ
ROXANNE J's update02 Nov 2022, 11:39
Reviewer Update
I don't understand why I still have to wait 3 more days when I have been trying to contact you since last month????????? Thabang Maseko is my claims handler who should have gotten back to us already and not let this claim query get to complaint stage!! Unacceptable!
RJ
ROXANNE J's updateReviewer Update
02 Nov 2022, 12:15Thank you for understanding, however, I am just upset about this inefficient service. Now I know that next time I must go straight to your complaints department or contact HelloPeter to query anything or register a claim, seeing as though your consultants do not make any effort to assist or attempt to respond or contact your clients. It looks like this is the route one must take going forward. I will await your feedback and sincerely hope it is not longer than 3 days.
RJ
ROXANNE J's update02 Nov 2022, 12:15
Reviewer Update
Thank you for understanding, however, I am just upset about this inefficient service. Now I know that next time I must go straight to your complaints department or contact HelloPeter to query anything or register a claim, seeing as though your consultants do not make any effort to assist or attempt to respond or contact your clients. It looks like this is the route one must take going forward. I will await your feedback and sincerely hope it is not longer than 3 days.
Santam's replyOfficial
02 Nov 2022, 12:38Good day,
Thank you for your post.
That will be part of our department's investigation into why there had been delays and no constructive and continuous feedback to you as client.
Kind regards
Client care
Thank you for your post.
That will be part of our department's investigation into why there had been delays and no constructive and continuous feedback to you as client.
Kind regards
Client care
Santam's reply02 Nov 2022, 12:38
Official
Good day,
Thank you for your post.
That will be part of our department's investigation into why there had been delays and no constructive and continuous feedback to you as client.
Kind regards
Client care
Thank you for your post.
That will be part of our department's investigation into why there had been delays and no constructive and continuous feedback to you as client.
Kind regards
Client care