Downfall of a good company.

From this company to being one of the best companies I have dealt with in the space of about a year it has become one of the worse.I submitted a claim 3 weeks ago.I was asked to send pics of the pluming repair and invoice which I duly did. Obviously they don't know what on earth is going on as we were required to send the information 3 times to different E mail addresses. The claim has been since settled.Here's the rub.They were informed 9 months ago that all credits and debits were to be done through FNB.So what happened? They credited my old African bank account.The less I have to do with this bank the better.I know that due to the governments BEEEE requirement they may be obliged to employ staff that are not necessary suitable for the position they are employed in but when they blatantly ignore their customers requests, it's a different matter entirely. Their ref ***