DON'T INSURE WITH SANTAM RESTRUCTURED

ON SATURDAY THE 22 I HAD GUESTS FOR 2 NIGHTS STAYING IN MY HOUSE I DO NOT LIVE THERE SO WHEN I WENT THERE IN THE MORNING AND I TRIED TO SWITCH THE GEYSER ON IT WAS TRIPPING THE BOARD ON INSPECTING THE GEYSER I NOTICED THAT WATER WAS LEAKING OUT OF THE ELEMENT ION TO THE ELECTRICS I PHONED THE 24 EMERGENCY LINE AN HOUR AND A HALF LATER A PLUMBER ARRIVED WHEN I ASKED HIM WHAT HIS ASSESSMENT WAS HE ASKED IF WE HAD ANT WATER INTERRUPTIONS THE WHOLE OF LAST WEEK THERE WERE WATER INTERRUPTIONS IN FOURWAYS HE SAID ONGOING ON AND OFF WITH SUPPLY CAUSES AIR TO GET INTO THE GEYSER CAUSING THE ELEMENT TO BURN OUT HE SAYS THE ELEMENT IS NOT COVERED BY INSURANCE GOT A QUOTE FROM HIS BOSS R1950 TO REPLACE ELEMENT I THE ASKED HIM IF I COULD DO AN EFT WHEN I GET HOME AS I DON'T HAVE CASH ON ME HE SAID HE HAS ANOTHER CALL AND CANT HELP ME WHEN HE LEFT I CALLED EMERGENCY AGAIN WAS KEPT ON HOLD FOR 27 MINUTES ONLY TO BE TOLD THAT THEY ARE BUSY I ASKED TO SPEAK TO A MANAGER ASHTON WOULD CALL ME BACK I ALSO GOT HIS DIRECT LINE ********** 423 THE LINE KEPT RINGING I TRIED FOR 40 MINUTES JUST RINGING WHEN I CALLED EMERGENCY AGAIN I WAS PUT ON HOLD 14 MINUTES ONLY TO BE TOLD THAT THEY DO MOT HAVE MANAGERS ON WEEKENDS ***** ON SUNDAY MORNING WITHOUT ANYONE RETURNING CALLS I PURCHASED AN ELEMENT AND WENT TO THE HOUSE IT TOOK ME 20 MINUTES TO REPLACE THE ELEMENT COST ME R215 AFTER I HAD GOT THE GEYSER GOING I PHONED THE EMERGENCY AGAIN I ASKED HOW IT WAS POSSIBLE TO QUOTE ME R1950 IF MY POLICY COVERS CALL OUT AND 1 HOUR THE OPERATOR TOLD ME IT WAS NOT THE PLUMBERS FAULT THE PERSON DEALING WITH THE CLAIM SHOULD HAVE INFORMED THE PLUMBER WHAT CAN I DO IF I CANT REACH A MANAGER OR A COMPETENT OPERATOR HAD MY CLAIM BEEN LOGGED CORRECTLY I COULD HAVE HAD THE REPAIR DONE THEN AND THERE AS I DID HAVE R400 IN MY POCKET I AM A CONTRACTOR I DO GENERAL MAINTENANCE AND REPAIRS THEREFORE SANLAM OWES ME R1550 FOR F........ING UP MY LONG WEEKEND BY NOT REACTING TO THE TERMS AND CONDITIONS AS STATED IN THERE POLICY THIS IS A PRINCIPAL FIGHT AND I WILL NOT STOP TILL I HAVE JUSTICE PLEASE NOTE THESE NUMBERS FOR YOUR QUALITY PURPOSES ********** 100 ********** 423 NOT ANSWERING OR RETURNING CALLS ASHTON MAYBE YOU SHOULD CALL YOURSELVES *****ING CUSTOMERS FOR 100 YEARS BECAUSE THAT IS EXACTLY WHAT YOU HAVE DONE