JvdM
Jeandre van der Merwe
1 reviews | Active since Dec 2014
24 Jan 2024, 19:57
Don't beg clients for reviews
I was half and half begged by a call Centre agent to go on hello Peter to write a review because they determine performance from hello Peter reviews.
Not sure how this is an efficient model to drive kpi's and client satisfaction. Had a quick scroll and I noticed there is more cases like this?
I thought the SMS and email review system assisted to drive performance.
Can not believe this nonsense. Begging clients for reviews because the internal systems are broken
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Replies (2)0
Replies (2)
Santam's replyOfficial
24 Jan 2024, 20:01Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply24 Jan 2024, 20:01
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
25 Jan 2024, 10:10Good morning,
Your review is noted thank you very much.
We are really sorry to hear about your experience.
Management will be addressing this internally with the relevant employee in question.
Regards
Client care
Your review is noted thank you very much.
We are really sorry to hear about your experience.
Management will be addressing this internally with the relevant employee in question.
Regards
Client care
Santam's reply25 Jan 2024, 10:10
Official
Good morning,
Your review is noted thank you very much.
We are really sorry to hear about your experience.
Management will be addressing this internally with the relevant employee in question.
Regards
Client care
Your review is noted thank you very much.
We are really sorry to hear about your experience.
Management will be addressing this internally with the relevant employee in question.
Regards
Client care