Don't insure through Santam

Commenced claim process on homeowners insurance for water leak and consequent damage 4 months ago. <br> All related supporting documents submitted. <br> Agreement of Loss offer made in early December and I immediately signed/ accepted. <br> After weeks of waiting for payment and a series of follow-ups, it emerged that a mistake was made by Santam/ Claims assessor on the Agreement of Loss/ Claim settlement offer. <br> New AOL/ claim settlement offer issued with lower amount. I complained and amount increased slightly, but not to original amount. <br> New AOL signed immediately and submitted. Series of follow ups from my side again to chase payment.<br> Now yet another AOL/ claim settlement offer provided. Again amount is reduced again due to another mistake being made. <br> Attempted to contact Short Term Ombudsman at Santam - contact details on Santam website direct to a call centre where it is not possible to contact Ombudsman. Will continue to attempt to escalate.