Do not use Santam / Brown's insurance

First of this insures does not deserve the one star I had to give to write this review.

We have been with Brown's Brokers underwritten by Santam since 2004, not once in all that time was an inventory of our house taken to validate the inventory. Nor at any stage did we receive any instructions to submit invoices for items purchased.

On the evening / early morning of the 24th and 25th of April 2019 our house was broken into and the TV and 2 ipads ******.

The police came to the premises on Friday morning and a claim was lodged with Brown's Brokers, Santam, we also had to cancel all banking apps as this was linked to the ****** ipad.

It took Santam / Brown's brokers from the 25th of April until today the 13th of May to inform us that they will only be paying R5 791.58 using the inventory they took on the 10th as a guideline. I will not be paying for this inventory due to many discrepancies surrounding this inventory.

We have claimed 2 windscreens, 2 routers and 2 broken windows since 2004 before the break in, take into consideration that at a monthly payment of +/- R1 000 per month this brings us to R180 000.00 that we paid for insurance and a claim of R29 065.00 was brought down to Brown's Insurance / Santam to R5 791.58 that they are willing to pay.