DO NOT SWITCH TO SANTUM - NO ACTION ON CLAIM FOR ALMOST 2 MONTHS

We opened a claim on the 20th September 2022, till this day nothing has been done, it is (1 November 2022). Instead the agents closes the claim and gives us numbers of their suppliers for us make arrange for repairs and replacements. In Addition, it is such a mission getting through to their suppliers, it is just a never ending back and forth. How to you close a claim before ensuring the issue is resolved. THIS IS NOT GOOD AND PROPER

This is unacceptable!!!