Do not respond and don't settle their claims!

Another car drove into my BRAND new vehicle (no fault of our own) and Santam is the insurer (with PERFICIENT BROKERS being the broker) of the other party.

I am claiming on the other parties' insurance which would be Santam.

It is two and a half months since the incident and nothing has happened!

We had to go to a number of panelbeaters to get quotes, fill out documents, take images, upload this, upload that - a very time consuming and inconvenience for us. Perficient Brokers handed us off to Santam, then confirmed it is Santam's responsibility from there on.

Santam just drags this along and have this zero-care attitude (perhaps because it is a third party claim or Santam is such a large insurer, they don't really care). I will NOT pay an excess when Santam's client reversed into my stationary car in a parking lot and risk premium increases on my own insurance Santam and a record with my insurer. Will not have it.

They way Santam has dealt with this so far is pathetic. Person who emailed me initially can't even respond or acknowledge my email. This has happened TWICE now.

This is all on record Santam, and I will be dealing with this very soon with my attorney, so continue on.