JC
Julian C

1 reviews | Active since Mar 2009

16 Feb 2015, 14:36

DO NOT PAY CLAIMS!!

ON THE 9TH OF JANUARY 2015, THERE WAS A BAD STORM AND A WALL FROM OUR BLOCK OF FLATS WAS DAMAGED. WE HAD A WALL NEXT TO IT DAMAGED 2 YEARS AGO AND SANTAM COVERD THE REPAIRS WITH NO ISSUES.<br> WE RECEIVED A LETTER FROM SANTAM TODAY STATING THEY WILL NOT COVER THE REPAIR BECAUSE THE LOSS IS NOT DUE TO INSURED PERIL, YET IN OUR POLICY IT CLEARLY STATES WE ARE COVERD BY STORM,WIND,WATER,HAIL OR SNOW.<br> THEY ARE CLAIMING THAT THE DAMAGE IS DUE TO GRADULE WEAR AND TEAR.<br> SO THEY COVER THE SAME CLAIM 2 YEARS BEFORE?<br> THE WALL HAD STOOD FINE FOR 30 YEARS?<br> THEY AGREED TO INSURE THE PROPERTY PRIOR TO THE INCIDENT?<br> IN LAW THEY HAVE NO GROUND TO REJECT THIS CLAIM<br> THIS IS JUST A WAY OUT TO NOT PAY YET THEY GET THERE PAYMENTS EVERY MONTH FROM US.<br> MICHAELANGELO BOBY CORPORATE

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Replies (1)
Santam
Santam's reply16 Feb 2015, 15:31
Official
Hello juliande,

We hereby acknowledge receipt of your posting above.

We are sorry to hear about the fact that your claim had been rejected.

Please allow us the opportunity to investigate this matter and we will revert back with our findings within 48 hours.

Thank you and kind regards.

Stephan OLivier
Client care media manager