Do not challenge the service received from Santam

Mr Stiaan Pool the Client Services Manager - Motor at Santam is a poor ambassador for Santam and a vindictive person that misuses the terms of Santam policies if you dare to question him or the panel beaters that he employs on behalf of Santam.<br> <br> When I dared to object to a panel beater firm that phoned me and scolded me in a very abusive manner for not bringing in my vehicle on the date, that according to them they specified in a sms (that I never received), Mr Pool phoned me in an equally abusive tone to inform me that as an insured person at Santam it is not my decision when I want to take in my vehicle that the panel beater firms determine the dates and you have no choice.<br> <br> When the second panel beater firm called me to schedule a date and I requested an explanation for why it will take 4 days to fix such a minor repair, Mr Pool's response was that Santam will not compensate me by repairing the vehicle and will only pay out a cash amount below what it will cost me to repair the vehicle.<br> <br> I am amazed that Santam allows their company to be used in such a vindictive manner. I request that a professional employee of Santam handle my claim, else the Ombudsman will