Distraught 3rd Party

<p>I was involved in an accident with one of the santam clients and as a 3rd party i was requested to send all required documentation and sign the forms that were sent to me. i allowed the process to take its time as required by their policy till yesterday when i spoke to the gentleman taking care of my particualr case as per claim number ********** 00 that was sent to me. The gentleman by the name of Phakamile Sedia assured me that he will correspond with me either by end of business on the 30/11/2016 or early morning 01/12/2016 as they are done with all assessments. i have sent email and tried to call his office but the line does not go through. I am really dissapointed at santam if this is how they represent their clients unfortunately i will be forced to take legal action against the company that caused the accident even though they are reliant on their insurance company for such matters. I realy want my car to be fixed and will not let this go lying down</p>