Dissatisfied onboarding & over debit

Very dissatisfied with the Santam in boarding process as a new client.

1. First our policy was cancelled without any notification sent to us because Santam captured the incorrect banking details, but no one did the sensible thing of contacting us to notify us of this, instead when we called beginning of July to ask why we were not debited for June we were advised that no everything is fine & that the debit order would come off our bank account still - which it NEVER DID!

2. After the whole rigmarole detailed in point 1 we basically had to redo the whole policy again from scratch (to reinstate the policy as per the consult Peter Walker) & we provided the banking details from scratch and the policy reinstated effective from 10 July 2024 as confirmed in the policy confirmation we received from Peter.

3. Now the debit order has gone off & it is almost 3 times the amount it should have been! We were debited R4,2k instead of R1,7k. CAN YOU FIX THIS AS A MATTER OF URGENCY & REFUND THE OVER DEBIT IMMEDIATELY!

This has been the worst onboarding & overall insurance company experience we have ever had, we are extremely disappointed.

We would appreciate a response detailing how this will be expedited m, especially because this affects us financially & Santam is at fault - we are not really interested in your internal process & how many days/how long it takes for you to refund pay clients, we want our money back immediately for the over debit as that is not part of our contractual relationship for you to have taken that amount of money from our bank account.