Dissatisfaction with the service you deliver and rejection of claim

I have recently put in a claim with Santam insurance on 22 January 2020, ***. Prior to that i have another 2 claims for another property. My experience is that you do not have the experience as well as the service providers to meet your customer needs. Everytime i registered a claim, you then advised me to source a contractor. Why the hell do i take an insurance with your company if you throw this back at me. Clearly you cannot deliver. This is a case of ****************. You don't even have effective systems in place to track progress.

So in the claim ref ***, i had got a pet shop company to give me an assessment report. Note that they are no experts in electrical failures but pond operations.

I am aware that Santam has received the reports and quotes for repairs. The claim was rejected. I received a call from Santam on Friday afternoon 29 Jan. Further to this i have not even received the letter of rejection which i have been waiting for to act further. Again a reflection of your useless systems or people behind them.

Unfortunately from the time of registering the claim to that point, i already lost many fish and the turn around time was way too long for my customer satisfaction.

I have further decided to do my own investigations around what went wrong. It is clear that a pump had burnt. When i opened the electrical control box, i seen that the capacitor for the pump had burnt out. I then went to a pump shop whom are experts and the pump shop said that the only way the pump could burn the way is through a power surge.

I therefore request Santam to appoint their own expert to do a further assessment. It time you provided the service i pay for and stop wasting my time. I await the visit from your appointed contractor....