Dissappointing service

It is with utmost disappointment that I am writing this review. After hitting an object that was in the road we advised Santam's Sylvester that we dont have body damage and yet they uplifted our vehicle to a bodyshop for assessment to sort out a mechanical issue. Short of the long version - we were advised nothing is wrong with our vehicle we need a battery and was instructed to collect our vehicle, when my husband arrived to collect the vehicle the bodyshop owner didnt want to release the vehicle as he never gave instructions to do so. After a week we were again advised there is nothing wrong we must collect our vehicle, we did that and when we arrived our vehicle was not even on the body shop's premises as it was outsourced for a report and again the owner Armand Koen said he never said the vehicle was ready collection. We waited and took our vehicle and felt the vehicle was not driving right. Armand Koen of Econo Bodyworks insisted that he is an assessor as he has to complete the Audatex, We made him aware his role is an estimator. After requesting the report and formal rejection Santam suddenly had an assessor trying to phone us after we were told nothing is wrong with our car and they magically discovered the damage to the bearing and tyre was now accident related and damage fell within the excess. After numerous requests to explain how it went from nothing wrong to accident damage we have to date not received any correspondence. My husband was adamant from the start that they should check the bearing and Armand Koen appointed by Santam was insistent its wear and tear until the report came back from the wheel alignment specialist. We are paying a higher premium for our current insurer but the treatment from Santam and Econo Bodyshop was extremely unprofessional and *********.