Dissapointment and disgusted with Santam treatment

A few months back I took my car to the car wash to have it cleaned, I was parked outside waiting for my turn to go inside because it was full and the owner of the car wash who reversing out of the car wash driving his Mercedes Benz reversed into my car and hit my rear bumper with his towbar.

He immediately apologized and admitted he was in the wrong and called his insurance company to report the matter. We also went to the Police Station together to report the matter.

It's been about 4 months now since the incident and his his insurance company (Santam) has asked me for a bunch of documents, sketch of the accident, photos again and again and now they just sent me an email saying the matter was handed over to an investigater and will take about another month to finalize and see if they will pay or not.

My car was parked (stationary) and it's their client who bumped me and I have to run around for months trying to get my car fixed and get quotations which I paid for and their client is nice and comfortable at home doing nothing.

I'm very disappointed and disgusted with Santam and how they are handling this matter.

Thanks Siseko ***