LM
Lazola M
1 reviews | Active since Oct 2024
08 Dec 2025, 17:59
DISSAPOINTING, SHOCKING EXPERIENCE WITH SANTAM INSURANCE
Santam Insurance is severely lacking in communication, transparency, and customer care, consistently disregarding the needs and concerns of its clients.
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Replies (6)LM
After my car accident, Santam had my vehicle towed to Paramount Body Works, despite their abysmal reviews. Although my claim was approved initially, I later received conflicting information from Paramount that it had been declined, without any explanation from Santam. I have been attempting to contact the Motor Assessor Manager, Veni Iyar, who promised to provide feedback but has since become unresponsive, ignoring my emails and rejecting my calls.
It's been over a month since my car was taken in, and I still haven't received a proper update on its status. Meanwhile, Santam withdrew the courtesy vehicle, citing the 30-day limit, despite knowing my car wasn't ready. This lack of professionalism and communication has caused significant inconvenience and frustration. What's particularly distressing is that I have referred several clients to Santam, including four individuals who are now potentially at risk of experiencing similar issues. I regret choosing Santam and am concerned about the experience I've had, especially given my previous positive experience with Auto & General.
Given the circumstances, I would like to request compensation for the distress and hardship caused.
Lazola M's updateReviewer Update
08 Dec 2025, 18:18After my car accident, Santam had my vehicle towed to Paramount Body Works, despite their abysmal reviews. Although my claim was approved initially, I later received conflicting information from Paramount that it had been declined, without any explanation from Santam. I have been attempting to contact the Motor Assessor Manager, Veni Iyar, who promised to provide feedback but has since become unresponsive, ignoring my emails and rejecting my calls.
It's been over a month since my car was taken in, and I still haven't received a proper update on its status. Meanwhile, Santam withdrew the courtesy vehicle, citing the 30-day limit, despite knowing my car wasn't ready. This lack of professionalism and communication has caused significant inconvenience and frustration. What's particularly distressing is that I have referred several clients to Santam, including four individuals who are now potentially at risk of experiencing similar issues. I regret choosing Santam and am concerned about the experience I've had, especially given my previous positive experience with Auto & General.
Given the circumstances, I would like to request compensation for the distress and hardship caused.
LM
Lazola M's update08 Dec 2025, 18:18
Reviewer Update
After my car accident, Santam had my vehicle towed to Paramount Body Works, despite their abysmal reviews. Although my claim was approved initially, I later received conflicting information from Paramount that it had been declined, without any explanation from Santam. I have been attempting to contact the Motor Assessor Manager, Veni Iyar, who promised to provide feedback but has since become unresponsive, ignoring my emails and rejecting my calls.
It's been over a month since my car was taken in, and I still haven't received a proper update on its status. Meanwhile, Santam withdrew the courtesy vehicle, citing the 30-day limit, despite knowing my car wasn't ready. This lack of professionalism and communication has caused significant inconvenience and frustration. What's particularly distressing is that I have referred several clients to Santam, including four individuals who are now potentially at risk of experiencing similar issues. I regret choosing Santam and am concerned about the experience I've had, especially given my previous positive experience with Auto & General.
Given the circumstances, I would like to request compensation for the distress and hardship caused.
LM
Lazola M's updateReviewer Update
08 Dec 2025, 18:28I was compelled to hire a vehicle at my own expense, amounting to approximately R15,000, which was not budgeted for, due to the inconvenience caused by Santam and Paramount Body Repairs. This situation could have been resolved much sooner had the issues been handled efficiently. Now, I am faced with additional concerns that my car may have been assembled incorrectly or that parts may be missing, given Paramount's dismal reputation. It is perplexing that Santam would choose to have my vehicle repaired at such a facility, and I am anxious about the potential consequences.
LM
Lazola M's update08 Dec 2025, 18:28
Reviewer Update
I was compelled to hire a vehicle at my own expense, amounting to approximately R15,000, which was not budgeted for, due to the inconvenience caused by Santam and Paramount Body Repairs. This situation could have been resolved much sooner had the issues been handled efficiently. Now, I am faced with additional concerns that my car may have been assembled incorrectly or that parts may be missing, given Paramount's dismal reputation. It is perplexing that Santam would choose to have my vehicle repaired at such a facility, and I am anxious about the potential consequences.
Santam's replyOfficial
09 Dec 2025, 07:48Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply09 Dec 2025, 07:48
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
LM
Lazola M's updateReviewer Update
09 Dec 2025, 14:25Santam stated they would call me shortly at 07:50, but I haven't received a call yet. This lack of follow-through is discouraging, especially given that this issue has been ongoing for over a month.
LM
Lazola M's update09 Dec 2025, 14:25
Reviewer Update
Santam stated they would call me shortly at 07:50, but I haven't received a call yet. This lack of follow-through is discouraging, especially given that this issue has been ongoing for over a month.
LM
Lazola M's updateReviewer Update
11 Dec 2025, 09:22Santam's handling of my claim has been extremely frustrating. Despite numerous attempts to obtain an update on the status of my car, I have yet to receive a satisfactory response. They previously stated on HelloPeter that someone would call me shortly, which was approximately two days ago, but I have not received a call. As a result, I have been forced to hire a vehicle at my own expense, which has cost me nearly R15,000. This financial burden is compounded by the fact that I did not budget for this expense.
The delay in resolving my claim has been ridiculously prolonged due to Santam's unprofessionalism and lack of efficiency. Despite my repeated attempts to contact them via email and phone calls, I have been met with complete silence. I am finding it unacceptable that I am being left without a vehicle for an extended period while Santam fails to provide me with any meaningful updates or assistance.
Given the circumstances, I firmly believe that I should be reimbursed for the car hire costs, as well as compensation for the absolute inconvenience and lack of transparency that I have experienced. The level of service I have received from Santam has fallen far short of my expectations, and I hope that this matter can be resolved promptly and fairly.
The delay in resolving my claim has been ridiculously prolonged due to Santam's unprofessionalism and lack of efficiency. Despite my repeated attempts to contact them via email and phone calls, I have been met with complete silence. I am finding it unacceptable that I am being left without a vehicle for an extended period while Santam fails to provide me with any meaningful updates or assistance.
Given the circumstances, I firmly believe that I should be reimbursed for the car hire costs, as well as compensation for the absolute inconvenience and lack of transparency that I have experienced. The level of service I have received from Santam has fallen far short of my expectations, and I hope that this matter can be resolved promptly and fairly.
LM
Lazola M's update11 Dec 2025, 09:22
Reviewer Update
Santam's handling of my claim has been extremely frustrating. Despite numerous attempts to obtain an update on the status of my car, I have yet to receive a satisfactory response. They previously stated on HelloPeter that someone would call me shortly, which was approximately two days ago, but I have not received a call. As a result, I have been forced to hire a vehicle at my own expense, which has cost me nearly R15,000. This financial burden is compounded by the fact that I did not budget for this expense.
The delay in resolving my claim has been ridiculously prolonged due to Santam's unprofessionalism and lack of efficiency. Despite my repeated attempts to contact them via email and phone calls, I have been met with complete silence. I am finding it unacceptable that I am being left without a vehicle for an extended period while Santam fails to provide me with any meaningful updates or assistance.
Given the circumstances, I firmly believe that I should be reimbursed for the car hire costs, as well as compensation for the absolute inconvenience and lack of transparency that I have experienced. The level of service I have received from Santam has fallen far short of my expectations, and I hope that this matter can be resolved promptly and fairly.
The delay in resolving my claim has been ridiculously prolonged due to Santam's unprofessionalism and lack of efficiency. Despite my repeated attempts to contact them via email and phone calls, I have been met with complete silence. I am finding it unacceptable that I am being left without a vehicle for an extended period while Santam fails to provide me with any meaningful updates or assistance.
Given the circumstances, I firmly believe that I should be reimbursed for the car hire costs, as well as compensation for the absolute inconvenience and lack of transparency that I have experienced. The level of service I have received from Santam has fallen far short of my expectations, and I hope that this matter can be resolved promptly and fairly.
Santam's replyOfficial
12 Dec 2025, 09:55Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply12 Dec 2025, 09:55
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care