dissapointing service from Managers, Assessors and Consultants claim number ***

<p>i am so dissapointed with the service i received from my insurer santam,i cannot believe i actually recommended my friends to join santam because i actually thought out of all insurers they are the best,i joined santam because i wanted to have peace of mind come claims stage because that is what you expect from your insurer but with me that was not the case, i had an accident on the 14/04/2017 i called same time registered my claim,happy i was to learn the following day i can collect the car hire i was like wow that is what you call an insurer,after the 15/04/2017 not even 1 consultant called me to advise me about anything considering i am the 1st time claimer,i ended up calling on the 21/04/2017 find out what was happening consultant i spoke to advised me they will get back to me same day but no such happened, i again called back on the 24/04/2017 was directed to Sylvester De Kock who was handling my claim but i was told he is too busy he cant speak to me, i then demanded to speak to his manager who is Maritjie Pieterse which i was put on hold approximately 10 min then Sylvester decided to come and speak to me and he promised to keep in touch about the progress of the claim,30 min later i was called by the consultant called Ricardo who called to tell me they cannot find my car infact he needed me to tell him where is my car that is the day i lost all hope on santam,i then called back Sylvester who advised they found my car and he will be in touch,the following day assessor contacted me advising me she will handle my claim and will be in touch with me on the 26/04/2017 which that did not happen until again i had to call to follow up, Johan called me advised will be in touch he is the assessor himself which he did he arranged with his sister who works with me at Auto and General to collect proof of ownership,spare keys and everything.on the 28/04/2017 i called back to follow up on the progress my call was answered by Gwendelyn who advised Sylvester was busy and she was not sure when he will call when i asked who am i speaking to Gwendelyn was so rude that she cut the call on me, so i guess that is how they treat clients at Santam,i called again back requesting to speak to manager i was transferred to Annebelle Marais who justified Gwendelyn behavior and she promised to send an apology letter but nothing like that was done because after all im just a client what is so important about me,on the 04/05/2017 i was called by Sylvester advising me that they have not recieved the documents from Johan and they needed those documents to finalise everything but he will ensure they recieve them and i was going to be sent the loss agreement letter to sign the same day which did not happen, on the 05/05/2017 i called spoke to Petrus who was so *********** on the phone to the extent he ended up giving me the assessor name and number to speak to who is Sinazo Mongo,i called Sinazo who advised the documents from Johan are still outstanding,i called Johan he advised me he still needs to collect documents from his sister inlaws place i cannot believe this, i gave him my documents on the 26/04/2017 today its the 05/05/2017 and he still has not collected them, i am so dissapointed with santam because as an opposition i know very well of the high standards santam possesses little did i know its all lies, they do not care about their clients, they have no customer service at all from the managers to the consultants, they do not practise TAT or consistency, its been whole 3weeks im still waiting for my claim to be finalised for a vehicle that i bought cash,consultants and managers have displayed a bad name for santam including their assessors, when you have an accident you would expect the least from your insurance to keep you updated considering you the 1st time claimer, i am suppose to go home to the EC tomorrow morning but because of the inconvinience caused by santam i cannot, i hope the MD of santam will see this and know very well about his staff and the better part is all calls are recorded .</p>