DISSAPOINTING SERVICE

I spoke to Santam on the 22.01.24 requesting to be assisted with my tyre and possibly register a claim which i managed to do - Reyaan Thoppay was assigned to my claim who then advised that an assessor will contact me - up until now no one has called me regarding this claim. I dont understand how it can take 7 days to process a claim for R2300. a MERE TYRE CLAIM???Pathetic.