Dissapointed
Im very dissapointed in your service.. our take away business is under yout insurance, we logged a claim 2 advise that our fryer, which is or main source of business (income) has broke yesterday at 8am. We were advise that we need to get a qualified electrician to come do the report so it cam be fix as we have already lost a full day of yesterday and now today as well.. why would i take insurance if we have a qualified electrician and where should we get one to come and fix. I cannot waiy for you people to decide 2-3 days later 2 send someone as this is month end week and im loosing alot of business as my business is close now whi h is costing me money yet you still want me 2 find a electrician, yet im paying you to do that when i claim.. if this is not resolved by latest 2morrow morning for me to open my business, i will take this to the ombudsman.. claim ********** 86
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Santam's replyOfficial
28 May 2019, 15:08Good afternoon,
We acknowledge receipt of your post above.
We are really sorry to hear about your loss and the frustration and inconvenience this has caused.
Please note we do require a damage report from a qualified electrician so that we know what the actual cause of the damage to the fryer is -- you need to prove your claim and part of that is to provide the reasonable requested documentation to be able to validate your claim.
We note our claims service consultant has emailed your broker requesting this damage report. You also need to mitigate your loss and therefore we would please request you provide that information as soon as possible. We are sure you have people that service and maintain your equipment on a regular basis, who you can approach.
Upon receipt of the damage report an assessor can be appointed to immediately attend to the claim and finalise with you.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
We acknowledge receipt of your post above.
We are really sorry to hear about your loss and the frustration and inconvenience this has caused.
Please note we do require a damage report from a qualified electrician so that we know what the actual cause of the damage to the fryer is -- you need to prove your claim and part of that is to provide the reasonable requested documentation to be able to validate your claim.
We note our claims service consultant has emailed your broker requesting this damage report. You also need to mitigate your loss and therefore we would please request you provide that information as soon as possible. We are sure you have people that service and maintain your equipment on a regular basis, who you can approach.
Upon receipt of the damage report an assessor can be appointed to immediately attend to the claim and finalise with you.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply28 May 2019, 15:08
Official
Good afternoon,
We acknowledge receipt of your post above.
We are really sorry to hear about your loss and the frustration and inconvenience this has caused.
Please note we do require a damage report from a qualified electrician so that we know what the actual cause of the damage to the fryer is -- you need to prove your claim and part of that is to provide the reasonable requested documentation to be able to validate your claim.
We note our claims service consultant has emailed your broker requesting this damage report. You also need to mitigate your loss and therefore we would please request you provide that information as soon as possible. We are sure you have people that service and maintain your equipment on a regular basis, who you can approach.
Upon receipt of the damage report an assessor can be appointed to immediately attend to the claim and finalise with you.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
We acknowledge receipt of your post above.
We are really sorry to hear about your loss and the frustration and inconvenience this has caused.
Please note we do require a damage report from a qualified electrician so that we know what the actual cause of the damage to the fryer is -- you need to prove your claim and part of that is to provide the reasonable requested documentation to be able to validate your claim.
We note our claims service consultant has emailed your broker requesting this damage report. You also need to mitigate your loss and therefore we would please request you provide that information as soon as possible. We are sure you have people that service and maintain your equipment on a regular basis, who you can approach.
Upon receipt of the damage report an assessor can be appointed to immediately attend to the claim and finalise with you.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
Best regards,
's updateReviewer Update
28 May 2019, 16:40So what is the reason for me to pay you if i still need to find a electrician, is that not your job to send someone and assess the claim? This i will refer to the ombudsman cause i fail to understand why i need to go and look for a electrician which will obviously take 1-2 days and than still wait for your assessors to come assess which will also take 1-2 days.. meanwhile im the one losing business and you just want your payment on time.. this is unacceptable.. that i do not see a reason for me insuring my goods if i still need to find people to assess.. you send your assessor to come and assess and fix those fryers as i will take this 2 the ombudsman cause what you telling me is if i do not find someone, you will not pay out,cause a report is needed yet you suppose to provide us with an electrician.. why can you do it for the car to find a panelbeater but you cannot fo that when it come 2 the business.. rest assure i will not leave this like this cause 3-4 days of losing business is not what i signed up for when i trusted Santam to take this insurance.. you will hear from the ombudsman cause im not willing to keep my business close for another day
's update28 May 2019, 16:40
Reviewer Update
So what is the reason for me to pay you if i still need to find a electrician, is that not your job to send someone and assess the claim? This i will refer to the ombudsman cause i fail to understand why i need to go and look for a electrician which will obviously take 1-2 days and than still wait for your assessors to come assess which will also take 1-2 days.. meanwhile im the one losing business and you just want your payment on time.. this is unacceptable.. that i do not see a reason for me insuring my goods if i still need to find people to assess.. you send your assessor to come and assess and fix those fryers as i will take this 2 the ombudsman cause what you telling me is if i do not find someone, you will not pay out,cause a report is needed yet you suppose to provide us with an electrician.. why can you do it for the car to find a panelbeater but you cannot fo that when it come 2 the business.. rest assure i will not leave this like this cause 3-4 days of losing business is not what i signed up for when i trusted Santam to take this insurance.. you will hear from the ombudsman cause im not willing to keep my business close for another day