Disrespectful Customer Service

On 26 January 2021 I submitted a request to Santam (***) to enquire about the discount that they have on vehicles with less than 15 000KM per year travel as well as to add household contents to my policy. On the same day I received a reply from Jo-anna Petersen asking for my policy number which I sent. By the 31st I had not received a reply and asked for an update. On 01 February 2021 Mpinana Kekana rep**** again asking for my policy number. Mpinana then told me that I should use the "correct" email address to avoid causing a delay in feedback. The email address I used is on my policy document. Still no contact to date from anyone. Santam doesn't seem to value or respect their clients, even though I have been claim free and am offering them more business. There are plenty of other insurers out there that would value my business. I used to have admiration and respect for Santam but no longer.