Disqualified for being the Victim

We have a full comprehensive insurance policy with Santam for our business. We recently lodged a SASRI claim (# ********** 09), only to be informed that we are disqualified from receiving a courtesy vehicle. Our damaged vehicle is a source of income in our testing department, now as a result of you disqualifying us we are loosing income in an already crippling economy. The damaged was as a result of political unrest, yet we (a paying ) customer has to suffer. Thanks for the great service. Any other information will be supp**** on request.