SV
Susan V
1 reviews | Active since Oct 2021
01 Jun 2022, 09:01
DISGUSTING SERVICE FROM SANTAM
I insured my vehicle through a broker with Santam. Due to the negligence of one of their employees by the name of Glan Mayimele who diarised for my policy to be issued and never did, Santam has declined a claim. How is this even possible and acceptable???? Of course you cannot get to speak to anyone outside of a call centre who can actually make a decision. A legal claim is going to follow. Here's to Santam who " closes" the yellow umbrella when it rains when the fault is actually theirs.
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Replies (4)
Santam's replyOfficial
01 Jun 2022, 09:21Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply01 Jun 2022, 09:21
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
SV
Susan V's updateReviewer Update
01 Jun 2022, 09:24Please contact me ONLY on WhatsApp call as I do not have network coverage.
SV
Susan V's update01 Jun 2022, 09:24
Reviewer Update
Please contact me ONLY on WhatsApp call as I do not have network coverage.
Santam's replyOfficial
01 Jun 2022, 09:53Good day Susan,
Duly noted thank you.
We are attending to this matter and have requested feedback from the relevant business unit.
From your review it appears this complaint is more directed to your broker and not Santam -- we are investigating and will revert back to you within 2 working days.
Kind regards
Stephan Olivier
Client care media manager
Duly noted thank you.
We are attending to this matter and have requested feedback from the relevant business unit.
From your review it appears this complaint is more directed to your broker and not Santam -- we are investigating and will revert back to you within 2 working days.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply01 Jun 2022, 09:53
Official
Good day Susan,
Duly noted thank you.
We are attending to this matter and have requested feedback from the relevant business unit.
From your review it appears this complaint is more directed to your broker and not Santam -- we are investigating and will revert back to you within 2 working days.
Kind regards
Stephan Olivier
Client care media manager
Duly noted thank you.
We are attending to this matter and have requested feedback from the relevant business unit.
From your review it appears this complaint is more directed to your broker and not Santam -- we are investigating and will revert back to you within 2 working days.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
SV
Susan V's updateReviewer Update
01 Jun 2022, 10:00Good day Stephan
Thanks, but the complaint is NOT directed at the broker but at your staff member Glan Mayimele, who neglected to issue my policy . I am not able to wait for 2 days. I have been waiting since Monday to no avail. Please contact me on my mobile on WhatsApp so I can give you clear background so that you can investigate correctly . Please can I ask that you treat this matter with the utmost urgency.
Thanks, but the complaint is NOT directed at the broker but at your staff member Glan Mayimele, who neglected to issue my policy . I am not able to wait for 2 days. I have been waiting since Monday to no avail. Please contact me on my mobile on WhatsApp so I can give you clear background so that you can investigate correctly . Please can I ask that you treat this matter with the utmost urgency.
SV
Susan V's update01 Jun 2022, 10:00
Reviewer Update
Good day Stephan
Thanks, but the complaint is NOT directed at the broker but at your staff member Glan Mayimele, who neglected to issue my policy . I am not able to wait for 2 days. I have been waiting since Monday to no avail. Please contact me on my mobile on WhatsApp so I can give you clear background so that you can investigate correctly . Please can I ask that you treat this matter with the utmost urgency.
Thanks, but the complaint is NOT directed at the broker but at your staff member Glan Mayimele, who neglected to issue my policy . I am not able to wait for 2 days. I have been waiting since Monday to no avail. Please contact me on my mobile on WhatsApp so I can give you clear background so that you can investigate correctly . Please can I ask that you treat this matter with the utmost urgency.