Disgusting service and turnaround time

Good day. I made an accident on the 14 june 2018. Thus far i haven't heard anything back yet from Santam. I called immediately on that day and spoke to Karabo and sent all my documents to the requested email address provided. I called once again the monday 18 june and to my knowledge nothing was received. I had resent it again. I spoke to Joyce who was the claim advisor and she said i must get a quote which i did. I called last week Wednesday and spoke to Joyce and she said Alfa bodyworks sebt nothing yet. She called me back to say she received it and will assign an assessor now to have a look at my quote. No feedback was received and when i called last week friday, she advised will assign an assessor now. But she told me this was donr already so im thinking ok all lies. I still have not heard anything back but debit orders came off and 3 weeks later car still not sorted out. This has been dragging on for a very long time and its pathetic and the service im receiving is ridiculous and disappointing. My husband spoke to joyce and askes her for the manager to call him last eeek friday and he/she still hasnt contacted him. When must my car be fixed? When i made another accident???!!! It is not safe driving with the car at the moment and its starting to rust due to the rainfall. I expect an explanation ASAP!!! Call me urgently as i wont be available from 1pm onwards today.