Disgusting claims experience.

I'm very disappointed in Santam with the service I've been given. Lodged a claim over 2 weeks ago. Only the validations were done in TAT of which I don't understand why it is 6 working days.

My vehicle was delivered to the incorrect panel beater after my direct instructions at the scene of the accident that it should go to Progress Pb and not Probeat. It took them over a week to uplift my vehicle to progress - if I hadn't followed up or pushed it might still be at probeat.

No quotation from them. No assessor appointed. No communication from them except a lady called Emma. A guy by the of Khaya was supposed to contact me but did because he went on leave. Then a lady by the name of Nathaly was supposed to contact me but she was then on training. I then was finally contacted by Khaya,on Wedneaday 06/07/22, who said a quote would be uploaded feedback would be given by COB today. Guess what? True to Santam pathetic service, no call, no quote, no assessor when it's more than 2 weeks in. I lodged a claim 24/06/22 - only validations have been done.

This is by far the worst service I have received with anything I've done that requires customer service.