Disgusting Claim Management

<p>On the 29th of November 2016, I was parked in my work parking lot @ work, and a fence fell onto my car by the neighbouring construction company. I was advised by my santam agent at their call centre, to claim the damages through santam and they will repay my excess back once the claim goes through the 3rd party. I did so, and since then I’ve had horrible after service. The agents do not work on claims nor do they track them. I seem to be simply moving from one rude agent to the next with no positive outcome .I am absolutely frustrated with the method at which this company manages claims. They only thing they managed to do successfully is increase my insurance premium..</p>