Disgusting and Pathetic Service

I would give 0 stars if I could. Santam is the worse company ever to deal with. They have unreasonably long wait times on a 3rd party claim that started on 26 June 2025. They request so much paperwork and this has all been submitted by 30 June 2025. I was then told it will be assigned to the legal team, however there was no feedback from anyone. I had to chase after them for an update only to be told the person my case was assigned to Aggrey is on leave and will only be back 09 July 2025. How pathetic. No contingency plan in place and no urgency to assist me in getting the issue resolved at all. The customer service is pathetic for such a big company and the agents really has no interest in assisting their customers. Aggrey eventually decides to respond to me with a generic email advising its going to take a further 15 working days to investigate after the delay was caused by Santam in the 1st place and completely ignores the fact that I sent an email advising that I want formal complaint logged and that I am not willing to wait another full 15 working days when they were the cause of the delay. The service is really disgusting and the agents clearly shows they don't care because they still get a paycheck at the end of the day whether the customer is happy or not. Claim number ***