Disgusted Zero rating

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I am highly disappointment and annoyed with Santam. I have had insurance with Santam for years and have been paying my insurance religiously, but Santam cannot service me as a loyal customer.

I have submited a claim for my contents that got damaged due to a water leak my clothing and shoes got wet resulting in the content becoming damage. Before the assessor came out "Nigel" he already had a negative mindset showing me his aim was not to have my claim approved. He asked me why am I claiming or what am i claiming for if i already tried washing some of the damage items (keeping in mind i had to do that to avoid a nasty wet smell) when he came out to view the damages he asked my husband have we thought about taking our items to the laundry matt. He also noted on his claim we are claiming for moudly items which is not the case. One of the consults also told us that the damage was long term (keeping in mind we are living in a newly built house) I would also like to add if it was long term our house building insurance which is with FNB would have never approved to fix a leak that was long term. Yes Santam is telling me the leak is long term thats why they wont cover the damage clothing either.

I have escalated this matter to complaints , complaints has not contacted but just rejected the claim on their side as well , on which basis i dont know. I have now escalated this to internal arbitrator they said they will get back to me within 5 days i have yet not heard anything from them.

Santam , i want this resolved, I want to know how you are taking care of your clientele? what is the reason we are paying insurance if you cannot pay out to up hold our quality of our contents.

Claim : tv

I'd like to add that our front lounge tv has been giving us issues where it will go blank while we are watching tv on random occasions and the sound will go off as well. Santam had the TV repair people come out , our claim was rejected because it was noted that nothing is wrong with the tv , what kind of vendors is Santam appointing? I am still waiting for in claim assessor to call me back up untill today.

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I have recently submitted a claim for my car that has been in a small accident for the first time since being insured with santam for years. Santam is rejecting to pay out the claim for the car to be repaired because the access fee is less than the repairs. How can my access fee R6000 how can a flat rate of R6000 for my car access fee be charged for every type of incident that may occur with my car. What is the reason I have been paying santam every month for years if they once again can not help and assist me as a customer. We are paying insurance monthly so that our personal belongings can be looked after and be taken car of when needed. Santam what is going on ? what ever happened to good and proper way ?

Awaiting on your feedback and assistance!!!!