Disgusted service

Please note that I have had claims with Santam previously which was handled professionally and I was very happy. I however had a building claim which was handled by Sipho Sithole and well this particular claim has been ongoing since April 2022 and still not resolved. This consultant does not read emails does not respond and neither does he understand anything. I have had so many different plumbers at my house all with different views. I also had a technician from Electrolux. Due to this consultants negligence I am loosing large amounts of water when the geyser is switched on. Electrolux submitted a report which clearly stated how the problem should be recertified but Mr Sithole sends a plumber to come and assess the problem.