1 reviews | Active since Sept 2013
Disgusted in the horrible service
Simphiwe Khoza has been dealing with my claim. Kept us informed in the beginning only when i sent her a second quote 3 days ago, NO RESPONSE. I even sent her an email to ask what is happening or to provide me witb feedback but nothing. I've been calling since Monday and once again, no response. Terrible customer service and i will be taking this further because myself as the client knows absolutely nothing now and whats happening to my claim. This has been dragging on since blady 14 june already and still no way forward but the debit order and they money santam has already. This is also notmy first complaint. I called again this morning and spoke to Fabian and then i was cut off.
Good morning Yumnah,
Thank you for your post above. Once again our sincere apologies for the inconvenience and service received on your claim.
We will escalate this immediately to management to intervene and address so that the claim may be finalised.
Thank yo and kind regards.
Stephan Olivier
Client care media manager
Good morning Yumnah,
Thank you for your post above. Once again our sincere apologies for the inconvenience and service received on your claim.
We will escalate this immediately to management to intervene and address so that the claim may be finalised.
Thank yo and kind regards.
Stephan Olivier
Client care media manager